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Help Center
Setup guides and answers for getting started with FOGATO. Can’t find what you need? Ask the bot in the corner, or email support@fogato.ai.
Getting Started
- Creating your account and starting your free trialYour 7-day free trial is attached to the plan you choose — a card is required, but you won’t be charged.
- Completing your FOGATO onboardingA 4-step setup — brand basics, voice, platforms, and your first topic — that only runs once.
- Connecting your first social platformConnect Instagram, TikTok, Pinterest, LinkedIn, X, Facebook, Threads, or Bluesky before you can publish or schedule anything.
- Generating your first content packGenerate or Repurpose turns one idea or piece of source content into a platform-tailored pack, ready for review.
- Approving and publishing your first postNothing publishes without your explicit approval — approve per platform, then publish now or schedule for later.
Billing
- How the 7-day free trial worksThe trial is attached to the plan you choose, requires a card, and always ends in $0 — it never auto-converts to a paid subscription.
- Monthly vs. annual billing — which should I choose?Annual billing gives you 2 months free (about 16.7% off) compared to paying monthly.
- Changing your plan or billing intervalUse "Change Plan" on the Billing page to switch plans or intervals — the exact new charge or credit is shown before you confirm.
Troubleshooting
- Why did my Facebook post say "Confirm your identity before you can publish"?This message comes directly from Facebook’s own anti-abuse system, not from FOGATO.
- Why did my Threads post fail?Usually resolved by disconnecting and reconnecting your Threads account.
- Why did X (Twitter) reject my post with a "Pay Per Use" or credits error?This is X’s own API billing limit on your X account, not a FOGATO error.